The VT agency has tips for getting a doctor’s appointment


Wait times for medical appointments in Vermont have become so long that the state has launched an investigation into what can be done.

In the meantime, the Department of Financial Regulation is reminding Vermonters of the steps they can take on their own to break the traffic jam.

“As the State of Vermont continues to review reports of extended wait times for medical appointments, we want to educate consumers about the resources currently available to help Vermonters who are struggling to get appointments. you medical, ”DFR Commissioner Michael Pieciak said in a press release.

Pieciak points to both commercial health insurers and Vermont Medicaid as sources of help finding primary and specialty care within a “reasonable time frame,” including transportation to and from appointments and telemedicine services.

Pieciak also said patients with commercial insurance might be able to see off-grid providers at grid rates, if no grid providers are available in a “timely fashion.”

Where to find help with healthcare wait times

A Burlington Free Press investigation showed that wait times for medical attention at the University of Vermont Medical Center often ranged from two to three months, depending on the specialty. Dr. Stephen Leffler, president and chief operating officer of UVM Medical Center, acknowledged that wait times are a “huge problem” for the hospital.

The Department of Financial Regulation has listed the following contact details for assistance in accessing medical care:

  • Vermont Medicaid members can find providers accepting new patients by using the provider search or by calling the Customer Support Center at 1-800-250-8427.
  • Blue Cross Blue Shield members can use Find a Doctor tools for local and national network providers; and Amwell for online visits with providers of all specialties. The Vermont-based customer support team can be reached at 800-247-2583.
  • MVP Health Care members also have access to a Find a Doctor tool. The customer service team can help members find an alternate provider when a member’s current physician experiences longer than normal wait times, by calling 1-800-TALK-MVP or the number on the back of the identity card.
  • Cigna customer service advisors are available 24 hours a day, every day of the year to help customers find suppliers on the network. They can also help connect clients to telehealth services for medical and mental health care. Cigna members should call the number on their Cigna card bike, or 1-800-244-6224.
  • The Office of the Health Care Advocate is a free resource available to all Vermonters for resolving health care issues. Call the helpline at 1-800-917-7787 or complete the help request form.
  • The Department of Financial Regulation also offers help with health insurance matters. Call the department at 1-800-964-1784 or email [email protected]

Contact Dan D’Ambrosio at 660-1841 or [email protected] Follow him on Twitter @DanDambrosioVT. This coverage is only possible with the support of our readers.

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