Benefits of Artificial Intelligence in Healthcare You Should Know About

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The amount of data required to make consistently accurate medical diagnoses is staggering. That’s why many healthcare organizations are embracing artificial intelligence to improve decision making and make almost every aspect of running a practice easier and more efficient.

According to Gartner, “The era of AI / intelligent machines will be the most disruptive in the history of computing. … Ultimately, these advances will redefine what it means to be a doctor and a patient. (Complete content available to Gartner customers.)

Whether it’s using machine learning to aid diagnostics or automation tools to communicate with patients, artificial intelligence can streamline medical processes so you have more time to focus on it. which is important: to help your patients.

If you have never considered using artificial intelligence for your practice, if you don’t trust artificial intelligence, or if you think your patients might not trust artificial intelligence, now is the time to reconsider your decision. A recent Software Advice * survey shows that most patients trust the application of artificial intelligence in healthcare.

In this article, we discuss three artificial intelligence technologies that you can bring to your practice right now to improve experiences at every level, for your patients and staff alike.

1. Improve patient experience and retention with AI-powered chatbots

AI-powered chatbots are perhaps the most widely used AI technology in healthcare today because they are easy to implement, improve patient experience, and help professionals. healthcare organizations to interact with and treat patients without the considerable time taken by traditional customer service methods.

This AI application uses natural language processing (NLP), sentiment analysis, deep learning, machine learning, and concept extraction algorithms to provide instant answers to statements or questions from clients. patients on topics such as bill payments, appointment scheduling and medication refills.

OneRemission's AI-powered chatbot used from a mobile device

OneRemission’s AI-powered chatbot used from a mobile device (Source)

How smart chatbots benefit patient care

With fast chat, an AI-powered chatbot identifies the needs of your patients by asking questions about symptoms and issues they are experiencing. He then assesses and understands their problems, based on the responses received, and guides them to the next steps.

Chatbots help improve the patient experience: they are user-friendly, interactive and available 24/7. After all, we all woke up at 2am wondering if this thing on our leg could be serious or not.

Additionally, patients are likely to feel more comfortable talking to a chatbot, rather than a person, about sensitive issues. They can disclose more details, which helps make a better diagnosis when you see them in person. And if the problem is serious, chatbots can lead patients to your practice by helping them make appointments.

How smart chatbots benefit practices

Overall, improving the patient experience leads to greater patient retention and more referrals, helping your healthcare organization to thrive. It also saves time, which is always lacking around a cabinet.

2. Support your patients and staff with virtual assistants

A virtual assistant is an AI system created to engage patients. It uses augmented reality, cognitive computing, machine learning, deep learning, and speech recognition to deliver a personalized experience in which patients can ask questions and learn how to better manage their health.

Unlike an AI-powered chatbot, a virtual assistant is intended to help patients through every step of their treatment by providing cohesive support instead of one-off interactions.

Virtual assistants also support administrative staff by streamlining clinical workflows within a medical practice. They help exchange medical history, insurance, and patient demographics between different departments to ensure everyone is on the same page and nothing gets lost in the reshuffle.

Image of Molly, Sensely's virtual assistant, helping a user

Sensely’s AI-powered virtual assistant Molly helps a user (Source)

How Virtual Assistants Benefit Patient Care

Virtual assistants help your patients through every step of the treatment process, allowing them to access their digital health records whenever needed. Whether it’s scheduling an appointment, navigating the patient portal or collecting patient data prior to the visit, an AI-powered virtual assistant ensures that the patient experience is also seamless. as possible, improving patient engagement and communication for your practice.

How virtual assistants benefit practices

The main benefit your practice derives from a virtual assistant is more time. This technology automates most administrative tasks such as scheduling appointments or post-visit follow-ups and collecting payments. As a result, doctors have more time to care for their patients instead of filling out manual paperwork.

Additionally, AI-powered virtual assistants assist practitioners by recommending diagnostic and prescribing options and advising patients of routine queries.

3. Optimize performance and operational efficiency with intelligent decision support systems (IDSS)

Traditional Clinical Decision Support Systems (CDSS) warn healthcare professionals of contraindications and recommend alternative treatment plans using clinical advice and the rules of medical science. They work but require a lot of personal contact from healthcare professionals.

An IDSS, on the other hand, uses AI to make these recommendations. It uses intelligent behaviors, such as machine learning and reasoning, and data collected from patients to help practitioners diagnose diseases accurately.

And because it works on machine learning, it just gets better and better with use. Unlike a traditional CDSS model, healthcare professionals take on more of a supervisory role with an IDSS.

How IDSS Benefits Patient Care

An IDSS helps ensure better patient safety for a number of reasons. Let’s say a doctor fails to spot an incorrect drug dosage for some reason – after all, mistakes do happen. An IDSS can easily spot this error by comparing the current dosage with previous dosages from past prescriptions and reporting it to the physician before the patient receives a refill. Overall, the primary function of an IDSS is to notify you when the rules and patterns that it is configured to detect are violated.

Benefits of IDSS

Saving time is the main benefit of using an IDSS for your medical practice. Because technology mostly works on its own without too much human intervention, it allows physicians to play a supervisory role. They will not have to make the practical decisions that they would otherwise be fully responsible for making.

Bonus technologies your practice needs to know

  • Interpretation in diagnostic medical imaging: Artificial intelligence helps achieve faster and more accurate medical image readings (X-rays, MRIs and CT scans) using deep learning from data and categorization technology. We don’t need to tell you how much of a boon this will be for patients and practices as the technology develops.
  • Precision health: Precision Health focuses on preventative care based on patient data collected from wearable devices, advanced electronic health systems, genetic information, lifestyle choices, physical environments and health systems. biometric health, among others. It uses AI to identify potential risks while also suggesting preventative interventions when it detects problems.

Artificial intelligence is the future of healthcare, so adapt and adopt

Lucky for you, artificial intelligence has been used by large healthcare companies for years now. Thus, it evolved by learning the medical data of hundreds of thousands of patients around the world.

As a small practice, you get the benefits of these big healthcare companies because not only is the technology improving, but patients are also getting used to it more and more. In fact, they might even expect it in the future.

If you have an EHR that you are comfortable with, consider incorporating the discussed AI technologies into your current software stack to increase productivity and efficiency while reaping the benefits these AI tools provide. to your practice.

However, if you are just starting your software research, you may want to stick with a more basic EHR until you and your team are comfortable using the technology to its full potential, then add features as needed.

Either way, if you’re looking for software, we’ll help you find the right tool for your needs and budget in 15 minutes or less, for free.. Schedule a call or click here to chat with a software advisor now.


Methodology of the survey

To collect the data presented in this report, we surveyed 1,296 patients in the United States in May 2021 to find out what exactly they think about certain health technologies in order to help health care providers better understand which preferred software and tools for their patients. We used screening questions to reduce the number of respondents to 1,001 individuals with the relevant and timely experience necessary to provide specific responses to these survey questions.

Note: The apps selected in this article are examples to show functionality in context and are not intended as endorsements or recommendations. They were obtained from sources believed to be reliable at the time of publication.


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